The ABC of improving accuracy, safety and quality

If wastage, maintaining quality, data accuracy, poor documentation, injury rates and associated downtime are concerns for your business, you’re not alone. Ai Group research shows that these are widespread problems in Australian businesses.

New technology and changing business processes make reading a part of every job. Accuracy, safety and quality depend on sound reading and writing skills. Many Australians do not have the literacy skills they need to operate effectively at work.

Embedding basic literacy and numeracy training into other vocational training can make a marked difference. Literacy mentoring can be delivered one-on-one or in small in-house groups, or specialist providers can deliver programs customised to your business.

Helping workers develop their reading and writing skills makes a measurable difference to their ability to work safely and comply with standards – onsite, in the field and in the office.

Ai Group has commissioned research to quantify the return on investment for a range of businesses undertaking literacy trainingIt found ROI for workplace literacy training of up to 160% across various industries, from manufacturing, construction and utilities to aged care.

Finding a provider who understands the specific challenges your business faces, and the context your workforce operates within is important. As with any business investment, you want a trusted provider.

The national Reading Writing Hotline provides a free service which employers can access. Experienced literacy and training specialists are available to discuss your training needs, and suggest a training provider to help.

The Hotline is funded by the Australian Government’s Department of Education and Training, and maintains a national database of over 900 accredited and non-accredited training providers Australia-wide.

Call the Reading Writing Hotline today on 1300 6 555 06 or email to discuss literacy training for your business.

Has your workplace experienced literacy and numeracy problems? Have you tried any training programs to address this? Share your thoughts with us below.  

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Michael Taylor is Ai Group’s National Policy and Projects Manager, Education and Training. He is responsible for a number of national projects across workplace literacy and numeracy, skills, and the management of a mature age workforce. Michael also contributes to policy formulation across a wide spectrum of education, training and skills.

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